ATTRACTING & RETAINING STAFF

FAST TRACK YOUR BUSINESSES SUCCESS BY ENSURING YOU ATTRACT THE RIGHT PEOPLE AND HOLD ON TO THEM

Ensuring your business has good staff retention and the ability to attract the right staff in the first place, requires effective measures and careful management.

In the absence of such measures your business will miss opportunities to optimise its productivity and performance.

Statistics and anecdotal evidence both point to a significant cost incurred each time a business loses a member of staff.

 

“WE TAKE AN ANALYSIS OF YOUR CURRENT ACTIONS TO RETAIN YOUR STAFF AND WORK WITH YOU IN ORDER TO IDENTIFY FURTHER EFFECTIVE OPTIONS, TAILOR MADE TO YOUR BUSINESS REQUIREMENTS”

 

When analysing staff resignation from a ‘bottom-line’ perspective, the costs include:

  • Leaving processes – payroll and administration tasks.
  • Replacement time – recruitment, interview time and associated fees.
  • Transition for the new employee – training time and costs, ‘unproductive’ time while learning and induction.

Looking at the indirect costs, your business is also faced with:

  • Loss of client service/satisfaction.
  • Decrease in staff satisfaction – increased pressure to fill shifts and train others.
  • Diminished internal and external perceptions of your business as an employer.
  • Time spent on recruitment by HR management team as opposed to more proactive projects.

JP Smith will assist your business to be an employer that:

  1. Can attract great staff; and
  2. Has excellent staff retention.

Our consultants start with a brief analysis of your current actions to retain staff and work to identify further effective options suitable to your business and which will truly work for your staff.


STAFF SATISFACTION SURVEYS

FIND OUT WHAT MAKES YOUR STAFF TICK AND MOTIVATE THEM TO SUCCEED BOTH IN AND FOR YOUR COMPANY

The best way to know if your staff are happy is to ask them. Find out what you are doing right and what you can do better or differently – these questions provide the basis for strategies to ensure staff retention is a reality in your business.

Staff will not always offer frank opinions when dealing directly with you or your management team. This is where JP Smith comes in. We conduct objective and confidential staff surveys with your entire team. Your team can provide feedback secure in the knowledge their answers will not have a negative impact on them personally – it is not that you would use a survey against a staff member, but there is an unfortunate stigma attached to giving direct feedback when it could be seen as critical or negative of the business. For that reason it can be beneficial to offer the safety of a third party conducting the surveys and ensure accurate information is obtained.

 

“WE OFFER A THIRD PARTY ALTERNATIVE, INVITING AN HONEST AND OPEN DIALOGUE WITH YOUR STAFF, THUS GAINING VALUABLE INFORMATION YOU CAN PUT TO USE”

 

The outcome for your business is direct knowledge on where to focus your efforts and costs and the ability to maintain high morale within your staff.

JP Smith surveys focus on a range of topics including:

  • The Company
  • Communication
  • Customers
  • Management & Supervisors
  • Teamwork
  • Equality & Fairness
  • Pay & Benefits
  • Work-Life Balance
  • Recognition and Reward
  • Training & Development

This information gained can be further supported through exit interviews (see below).

Depending on the results of the survey, you may wish to revise your induction process, performance management, remuneration structure or benefits.

The best way to conduct these surveys depends on the geography, logistics and number of employees in your business. We will work with you to use a system that maximises the outcome for you.

 

STAFF BENEFITS

AFTER ALL, GOOD BUSINESS RELATIONSHIPS ARE A TWO WAY STREET

According to recent research, benefits are a popular way for organisations to improve their staff retention.

There is no limit to the benefits you might offer – it could be as simple as rostered days off, facilitating novated leases, flexible hours, work from home arrangements, additional superannuation payments and so on. Sometimes, some outside-of-the-norm benefits might suit your staff. Businesses have offered benefits such as gym memberships and training that helps both the business and the person receiving it (such as flight training), in some cases.

 

“WE CAN HELP YOU SEEK OUT POTENTIAL BENEFITS WHILE STILL BEING COST EFFECTIVE”

 

Looking at staff benefits at the same time as a staff perception survey means that you can direct the research and spending into areas your staff will truly value.

After the initial survey, JP Smith can help you work to evaluate potential employee benefit offerings to ensure a cost effective balance is achieved.

This service involves analysing costs vs. benefits to your business, recommending providers (if needed), and creating employee awareness packages to ensure your staff know and appreciate how generous you are being.