ICT Officer Level 1/2
- Level 1/2 Helpdesk Role
- Work for an Established and High-Performing Agribusiness Company
- Varied Work with an Internal Customer Focus
Our client, a thriving and leading agricultural organisation, is seeking a junior level ICT Officer to join their IT team. You will be working for a large scale, modern and well-equipped company who pride themselves on quality food production.
About the role:
Reporting through to the ICT Manager, you will be providing Level 1/2 support to end users across multiple sites and setting within this 350+ user organisation. Covering a wide range of functions, your role will include:
- Responding to helpdesk requests from internal customers;
- Serving as a first point of contact for and representing the IT Department;
- Providing IT support through remote access, via the phone, through email and in person, travelling to sites as needed;
- Assisting colleagues with iOS and Android needs;
- Setting up and troubleshooting hardware; and
- Performing other Level 1 and Level 2 helpdesk tasks, as required.
This role would be ideal for an applicant with at least six months’ experience in a similar role, with a desire to provide timely, effective and friendly support. You will additionally possess:
- A tertiary qualification in Information Technology, Computer Science, or related field;
- Prior experience in customer service or technical support role;
- High level communication skills, with the ability to explain technical issues to non-technical users;
- Strong organisational skills and attention to detail; and
- The ability to work effectively in a team environment and independently when required.
Successful candidates will have a driver’s licence and will adhere to company biosecurity standards (which will be explained in interview).
In return, you will work in a highly successful, structured and technically up-to-date organisation, providing you with rewarding work and development of your existing skills.
How to Apply?
If this opportunity is of interest, please click "Apply" to submit your resume to JP Smith Recruitment & HR by the 27th of January 2025. For any enquiries, please call Jamie Smith on 07 4659 7400 quoting reference number 3869656.