ICT Technical Officer
- Level Two Helpdesk Role
- Work for an Established and High-Performing Agribusiness
- Varied Work with an Internal Customer Focus
Our client, a thriving and leading agricultural organisation, is seeking an experienced ICT Technical Officer to join their ICT team. You will be working for a large scale, modern and well-equipped company who prides itself on quality food production.
About the role:
Reporting through to the ICT Manager, you will be providing Level 2 support to end users across multiple sites and setting within this 350+ user organisation. Covering a wide range of functions, your role will include:
- Responding to helpdesk requests from internal customers;
- Providing IT support through remote access, via the phone, through email and in person, travelling to sites as needed;
- Advising on everyday application and software issues and processes, for systems such as Windows, Microsoft Office and SharePoint;
- Assisting users with iOS and Android needs;
- Setting up and troubleshooting hardware;
- Assisting with systems administration, network administration and security administration duties;
- Managing assets, equipment and documentation; and
- Performing other Level 2 helpdesk tasks.
To be successful in this position, you will have at least three years’ experience within a similar capacity and will ideally hold a tertiary qualification in Information Technology, Computer Science, or related field. You will additionally possess:
- Prior experience in a customer service or technical support role;
- High level communication skills, with the ability to explain technical issues to non-technical users;
- Strong organisational skills and attention to detail; and
- The ability to work effectively in a team environment and independently when required.
Successful candidates will have a driver’s licence and access to reliable transportation.
In return, you will work in a highly successful, structured and technically up-to-date organisation, providing you with rewarding work (in your team of 7) and development of your existing skills.
How to apply:
If this opportunity is of interest, please click "Apply" to submit your resume to JP Smith Recruitment & HR. For any enquiries, please call Shane Mathers on 07 4659 7400 quoting reference number 3844119.