IT Helpdesk and Field Technician
- Opportunity to Join a Growing Business
- Access to First-Class Training
- Hybrid Work Opportunity
A well-established IT Services company is seeking a Helpdesk and Field Technician to join their team servicing their clients around the country. Our client provides managed IT services and supports businesses with a range of services including software, Microsoft 365 products, hardware, networking, internet, hosting, cloud-based servers, security, communications, and database backup and recovery.
You’ll work with a team who are passionate about what they do. They pride themselves on being transparent, inclusive and collaborative, where your ideas are heard and valued. A diverse, exciting environment, work-from-home flexibility and paid training opportunities, will all become available to you!
About the Role:
As a Field Technician, you will be the primary technical support for your clients, either on-site or online/phone. On-site, you’ll troubleshoot and resolve issues, and when remote, you’ll handle client enquiries and provide level 2/3 technical support over the phone as well as escalate where needed. You will troubleshoot and support:
- Microsoft Office 365 including user setup and licensing;
- Server management including installations, configurations and updates;
- VoIP phone systems including documentation of configurations;
- Website administration including updates, backups and security monitoring;
- DNS and domain registrations including maintaining records and renewals;
- Network administration including managing firewalls, switches, routers and VPN’s; and
- Security including monitoring systems for irregularities and breaches, and escalations.
You will be a quick learner passionate about client interaction. You should have 3+ years of proven experience in a level 2 or higher helpdesk role and possess the following attributes:
- Proficiency in managing and troubleshooting Hyper-V environments;
- Solid understanding of DNS and experience in troubleshooting DNS issues;
- Excellent communication and customer service skills;
- Technical understanding and interest in providing whole-of-business IT support;
- Familiarity with Microsoft systems including the Microsoft 365 cloud suite;
- A valid Australian driver’s licence (Class P or Open) and vehicle;
- A quiet and professional work space for remote work; and
- Ability to apply safe work practices when troubleshooting networking and internet issues.
IT qualifications are not required; however, you should have a strong IT aptitude and problem-solving skills. Exceptional communication skills and a genuine enjoyment of working with clients in a professional environment are essential for success in this role.
How to Apply:
To proceed with your application, please click "Apply" to submit your resume to JP Smith Recruitment & HR by the 25th of September, 2024.